Shipping policy

Thank you for shopping with Velano Car Care.

ORDER PROCESSING

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.

SHIPPING RATES

We offer standard shipping across the United States for a flat rate of $7.95 per order.

Shipping costs are calculated and displayed at checkout before completing your purchase.

DELIVERY TIMES

Estimated delivery times typically range between 3–7 business days after your order has been processed and shipped.

Please note that shipping times are estimates only and may vary depending on carrier delays, weather conditions, holidays, or other circumstances outside of our control.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to update.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout. Velano Car Care is not responsible for orders shipped to incorrectly entered addresses.

LOST OR STOLEN PACKAGES

Velano Car Care is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you.

CONTACT

If you have any questions regarding shipping, please contact our support team.