Refund policy

At Velano Car Care, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

RETURN ELIGIBILITY

We offer a 30-day return policy starting from the date your order is delivered.

To qualify for a return, all items must meet the following conditions:

• The product must be unused and unopened  
• The product must be in its original packaging  
• The item must not show any signs of use, wear, damage, or alteration  
• All included accessories, inserts, and contents must be returned with the item  

For hygiene, safety, and product quality reasons, we cannot accept returns for products that have been opened, used, tested, or damaged after delivery.

RETURN SHIPPING

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service when returning items, as Velano Car Care is not responsible for lost or missing return packages.

RETURN ADDRESS

Velano Car Care  
2042 N 18th Ave  
Melrose Park, Illinois 60160  
United States

REFUNDS

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within a few business days. Please note that processing times may vary depending on your bank or payment provider.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Opened or used products  
• Products not in original condition  
• Products missing original packaging or accessories  
• Gift cards or final sale items (if applicable)

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can assist you as quickly as possible.

CONTACT

If you have any questions regarding our Return & Refund Policy, please contact our customer support team before sending your item back.